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Shop Policies
Shipping
We ship Worldwide. On the "cart" page, you can select your country to get a shipping price before checkout. If your country is not on the drop-down list, then we do not ship there.
At shabbychiccottage.com, your order is handled quickly. PDF files are sent within 12 hours of completed order. Goods and merchandise processing generally take 1-4 days before shipping occurs. We ship via USPS Priority Mail and First Class from the state of Texas, USA.
Shipping Times
The USPS suggests the following average shipping times:
Priority Mail: 1-5 Days USA
First Class Mail: 1-14 days USA
International Priority Mail: 3-10 days
International First Class Mail: 1-3 weeks
The Postal Service does not, however, guarantee date specific delivery. So, your package may take longer than these normal times to be delivered.
If You Haven't Received Your Package
We would recommend checking first with the Post Office. It is possible that they have attempted delivery but were unable to notify you. Once we ship your order, we notify you by email. Please be advised that if your order was shipped to a country outside of the United States, you are responsible for any Customs/Duty charges your country may assess. These fees are not included in the shipping amount you are charged for your items.
If you would like any assistance, we would be happy to help you. Just visit our Contact Page to get started.
Returns...
If We Made a Mistake
We sincerely apologize. We double and triple check to make sure that we ship our orders precisely as you order them, but we realize that we are not infallible. Please visit our Contact Page to begin the returns process.
Refund/Exchange
Patterns and books are non-refundable, this includes PDF files. On other merchandise, we do not offer refunds or exchanges, except in cases where we have made a mistake on your order.
Privacy
At shabbychiccottage.com, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you shop with us is used to process your orders and to provide a more personalized experience on our site. Our site uses a 128 bit encrypted SSL to increase the security of our customer's information. However, shabbychiccottage.com can not guarantee complete security on stored information, however, we have installed and applied our encrypted pages and installed our SSL certificate to prevent stolen information.
How Do We Use the Information We Collect?
When you shop at shabbychiccottage.com, we ask you to fill out a form that requests your name, address and e-mail address. shabbychiccottage.com will NOT share data with trusted partners to help us perform statistical analysis. Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment. Your demographic information will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.
Refer-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. shabbychiccottage.com does not store this information and uses it for the sole purpose of sending this one-time email.
Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our customers find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.
Site Security
All shabbychiccottage.com employees take your personal information very seriously. All employees must learn and obey our security policies. Access to personal information is limited to key management personnel and our services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed and implied our site with a 128 bit encryption SSL.
Links To Other Sites
This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the shabbychiccottage.com site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.
Communication
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from shabbychiccottage.com.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site
Supplementation
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.
Our Use of Cookies
Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form.
Refusal of service
We reserve the right to refuse service to anyone we deem necessary.
Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. To contact us, use the 'Contact Us' in the Menu sidebar.
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